To process your product return request efficiently please fill in the form below, then click Send. Please be sure to complete all the fields within the form to avoid a delay in processing. If you are returning multiple products, you may put them all in the same box and use one RMA number.

NOTE: Submitting this product return request form does not guarantee or imply approval of a return authorization. Submittal of this form will send the necessary information to customer service for review. After your form is submitted you will be contacted within 1-2 business days. If you are not contacted after two business days please call 630-333-4699 to talk with a representative.

NOTE: Scanners with damage caused by misuse of the product (scratched lenses, cracked lenses, broken USB ports, missing serial numbers, etc.) are not covered under warranty.

The serial number is located on the underside of the scanner.